Refund and Cancellation Policy
Last Updated: March 11, 2026
1. Refund Policy for Software Development Services
1.1 Custom Software Development:
- If project is cancelled before commencement: 100% refund of advance payment
- If project is cancelled during development: Refund proportional to work completed
- No refund after project delivery and client approval
1.2 Software Maintenance Services:
- Annual maintenance contracts can be cancelled with 30 days written notice
- Pro-rated refund for unused period will be processed within 15 working days
2. Refund Policy for Payment Gateway Transactions
2.1 For End Users (Parents/Students):
KBG Software provides payment gateway integration services. Refunds for transactions processed through our integrated payment gateways are subject to:
- The refund policy of the respective educational institution
- The terms and conditions of the payment gateway provider (CashFree, Razorpay, etc.)
- All refund requests must be directed to the educational institution
2.2 Transaction Processing:
- Refunds typically take 7-15 business days to process
- Transaction charges are non-refundable
- Refunds will be credited to the original payment method
3. Cancellation Policy
3.1 Service Cancellation:
- Clients may cancel services with 30 days written notice
- Cancellation requests must be sent to billing@kbgsoftware.com
- All pending payments must be cleared before cancellation
3.2 Project Cancellation:
- Projects can be cancelled at any stage with written notice
- Cancellation charges apply based on work completed
- Client is responsible for payment of completed work
4. Refund Processing Time
Approved refunds will be processed within 15 working days from the date of approval. Refunds will be issued through the original payment method.
5. Non-Refundable Items
- Transaction charges and payment gateway fees
- Customization work already completed and approved
- Third-party software licenses and services
- Domain registration and hosting fees if already paid to third parties
6. Contact for Refund Queries
For refund-related queries, please contact:
Billing Department
Email: billing@kbgsoftware.com
Phone: 0361-2263232 (Ext. 2)
Timing: Monday to Friday, 10:00 AM to 5:00 PM IST